Frequently Asked Questions


 
Lost activation (licence) code
Installation problems
Activation code doesn't seem to work
Where's the Access Key?
Can I get the software on CD?
Valuations where scheme-specific methods and factors
The interest rates for Calin - Lawyer's Interest Calculator are not up to date...
Calculating court dates...
Vista & Windows 7 Issues
What is the latest Australian Interest Rates version?
Where is the on-line interest calculator?
 
Lost activation (licence) code. If you have lost the activation code for the program and need it because you are changing a computer, you can email sales@lawtech.com.au for assistance. Remember that the activation code was supplied in an email - can you find the email? Search your email folders for "lawtech".

^ Top

 
Installation problems.

If you have trouble installing the software then please observe this checklist before contacting us so that we can immediately eliminate the usual problems.

  • Have you downloaded the installation file and saved it to your computer? The name of the installation file is given in the table below.
  • Have you tried to open (ie run) the saved program from within Explorer or My Computer? - Make sure you aren't trying to open it from within some other program such as Microsoft Word/Wordperfect etc?
  • Did you download the entire installation file, or did the download terminate early? The following table shows the size of each installation file for the current version. If your file is smaller then it may not have downloaded fully - just download it again in accordance with the instructions that were originally emailed to you, or click the product name to enter your details again. If you have a different version then the size may be slightly different.
  • Product Version File name Size
    Calin V3 Professional - Advanced Interest Calculator V3.9.1.21 Install_C3P_AU_3.9.1.216.exe
    Calin V4 Professional - Interest Calculator for Professionals and Commerce V4.0.0.20 Install_C4P_AU_4.0.0.20.exe
    Calin V4 Professional (Australian Tax Accountants Version) V4.0.0.20 Install_C4P_AU_4.0.0.20.exe
    Calin V4 Professional (Queensland Solicitor's Version) V4.0.0.20 Install_C4P_AU_4.0.0.20.exe
    Calin V4 Professional (NSW Solicitor's Version) V4.0.0.20 Install_C4P_AU_4.0.0.20.exe
    Calin Basic Edition - Lawyer's Interest Calculator V3.7.0.36 INSTALL_C3B_3.7.0.366.EXE 8425Kb
    SuperSolver - Superannuation Valuation Software V3.1.0.0 install_ss3.exe 10504Kb
    Ultimate Date Calculator V2.8.9.3 install_udc.exe 7880Kb
  • Are you using an Apple MacIntosh computer? Sorry - the program will not run on a Mac. If you have purchased the program then please email to request a refund.
  • Often the only problem will be that either your Internet provider's server or our server was very busy when you tried to download, and the congestion caused download failure. Most regular Internet users will have experienced this phenomenon at some stage. Therefore, try downloading an hour or more later.
  • In the case of Ultimate Date Calculator, if all else fails then you can download the program in smaller chunks as follows:
    1. Download http://www.datecalculator.com/udc/eng/small/disk1.zip (2143Kb)
    2. Download http://www.datecalculator.com/udc/eng/small/disk2.zip (2492Kb)
    3. Download http://www.datecalculator.com/udc/eng/small/disk3.zip (2332 Kb)
    4. Create a folder somewhere called 'udc'.
    5. Unzip disk1.zip, disk2.zip and disk3.zip into that folder.
    6. You should have 3 sub-folders called disk1, disk2 and disk3.
    7. Open the disk1 folder and execute the setup.exe file to install UDC.
  • For other programs, if you are still plagued by partial downloads then email us and we will provide smaller files as for UDC.

^ Top

 
Activation code doesn't seem to work.

1. The activation code consists of a series of alphanumeric characters surrounded by curly braces - eg {abcdef12345}. The important point is that the braces form part of the code. If you try to enter the code without the braces then the code will not work.

2. The program accesses the activation code from the Windows Clipboard - that is the name of the memory space where things are stored when you copy something using Ctrl+C. The activation code is read when you click the Update Licence button, but you must copy the activation code (including braces) immediately before doing that. If there are intervening tasks, eg starting or using a different program, then the activation code might get lost.

^ Top

 
Where's the Access Key?. The Access Key is a code that is needed in some circumstances, and can always be found in the body of the licence agreement that is displayed when the program starts. You must read the licence agreement to find the access key - this design ensures that you get to read the agreement. You only need to read it once, from then on you can enter the key from your memory.

^ Top

 
Can I get the software on CD?. Software delivery is usually by Internet download because it is comparatively very fast & updates are available for free download at any time. However we can also supply a CD for a nominal cost. We will specifically burn the CD with the current version before dispatching it to you.

^ Top

 
Valuations where scheme-specific methods and factors. SuperSolver software handles the standard family law valuations, not the scheme-specific methods (yet). However we do provide valuations for these funds. Simply fill in the Valuation Brief precedent in the downloads area & send it to us. In particular, we efficiently handle the CSS & PSS, Defence & Military, UniSuper, and the various State schemes.

^ Top

 
The interest rates for Calin - Lawyer's Interest Calculator are not up to date....

You can either A. update the interest rate yourself, or B. download the latest interest rates.

(A) Start Calin and select the interest rate to update. The name of the rate will be displayed on the selector button. Click the main part of the button. You will see a Wizard form. Click Next twice until you see the rates grid. Click the + button and insert the rate, and date from. Click the Tick button, then the save button (with the diskette icon).

(B) Go to the Court Interest Calculator page on this website and check our latest interest rates. If they are not uptodate then click the link to let us know, and we will update them immediately. Otherwise, go to the Calin Software Resources section of our Downloads Centre on this website. Click on the link for "Calin - Latest Interest Files". Download the installation file and run it. Choose "Remove: then run it again.

^ Top

 
Calculating court dates.... QUESTION. We are looking for a calendaring system that is not too complicated. I tried to set up a trial calendar, i.e., one in which you can enter a trial date and then back date due dates for the upcoming trial. Is that possible with your program? Also we tried to set "skipped dates." Can you do that to apply to calculating dates for an appearance? I.e., can you find out when 6 court days are, meaning excluding Saturdays, Sundays and holidays without setting up the skipped dates for each calculation? ANSWER. Yes, UDC does all that. You can set up any number of 'skip dates' files that have numerous options - you can program to skip weekends, specific dates, days of week etc. You can create reusable case plans using the 'Plan' tool. Each step is relative to other dates that you enter. Therefore in the scenario you mention you would enter 'Trial Date' as the main reference date. You then define relative dates - eg one to file an affidavit, say 4 days before the Trial date. And so on. Once you save the plan, you can reuse it by entering the key reference date (ie Trial date here) and the rest will be calculated for you. You can even design your own reports. If you have any trouble with that then send us a few details that describe the case plan & we'll put them in a file for you. You should be able to make your own easily enough after that by using it is an example.

^ Top

 
Vista & Windows 7 Issues. You need to configure the compatibility mode for the program. Either right-click on the program's icon, or locate the installation directory and right click on the .exe file. Select "Properties" from the ensuing menu. Then select the Compatibility tab. Finally, select: "Run this program in compatibility mode for:" and choose "Windows XP (Service Pack 2)".

^ Top

 
What is the latest Australian Interest Rates version?. The latest version is Build 88.

^ Top

 
Where is the on-line interest calculator?. This page is presently closed for maintenance. Try again on Monday.

^ Top